COVID-19 Resources

Below are selected resources to help stakeholders understand changes to practice and payment systems in the COVID-19 pandemic. This is a quickly-changing environment, so please check back frequently for new information. Please let us know if this is helpful, and if additional resources are needed.

 

click here to explore data on Covid-19

Graph prepared by IHPP, based on data published by state of NH.

graph

* Includes specimens presumptive-positive at any laboratory and those confirmed by CDC confirmatory testing.

State of NH Orders, Guidance, and Resources

Guidance/Resource Details/Abstract Link
Governor’s Declaration of a State of Emergency and Emergency Orders

New Hampshire Emergency Orders - 2020

Executive Order 2020-04 declaring a state of emergency due to COVID-19 and subsequent emergency orders

https://www.governor.nh.gov/news-and-media/emergency-orders-2020

DHHS COVID19 Resources for Providers

DHHS information and resources for providers

https://www.nh.gov/covid19/resources-guidance/healthcare-providers.htm.

COVID-19 Resources

211 NH 

Serving as the information and referral helpline for any COVID-19 related questions and concerns

Call 211 or Text GUWHELPS to 41444

NH COVID-19 Resources

New Hampshire guidance, information, statistics and alerts

https://www.nh.gov/covid19/

NH Public Health Alerts, NH DHHS Division of Public Health NH DHHS public health alerts regarding COVID-19 distributed by the NH Health Alert Network https://www.dhhs.nh.gov/dphs/cdcs/alerts/han.htm
NH Telehealth Guidance

Governor Sununu’s Emergency Order #8 – 3/18/20

Temporary requirement that all payers (commercial, RSA 5-B and Medicaid MCO) allow and pay for all modes of telehealth, including audio-only

https://www.governor.nh.gov/sites/g/files/ehbemt336/files/documents/emergency-order-8.pdf

Governor Sununu’s Emergency Order #15 – 3/23/20

Temporary authorization for out of state medical providers to provide medically necessary services and provide services through telehealth

https://www.governor.nh.gov/sites/g/files/ehbemt336/files/documents/emergency-order-15.pdf

NH Office of Professional Licensure Guidance on Telehealth – 3/19/20

OPLC waiver of any provision of a practice act or administrative rule that limits or places parameters on the provision of telehealth services in conflict with Emergency Order #8.

https://www.oplc.nh.gov/covid-19/documents/guidance-on-telehealth.pdf

https://www.oplc.nh.gov/covid-19/index.htm

NH Medicaid Telehealth Informational Bulletin NH DHHS Medicaid Bulletin with answers to questions around telehealth service implementation for Medicaid https://www.dhhs.nh.gov/ombp/medicaid/documents/telehealth040220.pdf
NH Medicaid COVID-19 Special Notices

NH DHHS Notices Specific to the Medicaid Program

DHHS and CMS communications related to waivers, telehealth, and other Medicaid programmatic activities

https://www.dhhs.nh.gov/ombp/medicaid/covid19.htm

NH DHHS Administrative Protocols DHHS and CMS communications related to administrative protocols for the Medicaid program

https://www.dhhs.nh.gov/ombp/medicaid/documents/covid-admin-protocols.pdf

NH Division for Children, Youth, and Families
Family Wellbeing Guide Supporting Child and Family Wellbeing during the COVID-19 Emergency https://www.dhhs.nh.gov/dcyf/documents/family-wellbeing-during-covid-19.pdf
Family Support Warm Line DHHS and Waypoint have partnered together to create the Family Support Warm Line which is a no-cost, confidential phone support line focused on promoting family resiliency.

Call 1-800-640-6486

https://waypointnh.org/programs/the-family-support-warm-line

COVID-19 Long Term Care Stabilization Program

Governor Sununu’s Emergency Order #31 – 04/16/2020

Temporary stabilization funding to incentivize front line, direct care workers to remain or rejoin this critical workforce during the COVID-19 Emergency

https://www.governor.nh.gov/sites/g/files/ehbemt336/files/documents/emergency-order-31.pdf

Telehealth and Privacy: HIPAA and 42CFR Part 2

Guidance/Resource Details/Abstract Link
Telehealth and Privacy

US DHHS Notification on HIPAA and Telehealth

Notification of Enforcement Discretion for Telehealth Remote Communications During the COVID-19 Nationwide Public Health Emergency, waiving certain HIPAA provisions. We are empowering medical providers to serve patients wherever they are during this national public health emergency. We are especially concerned about reaching those most at risk, including older persons and persons with disabilities. – Roger Severino, OCR Director.

https://www.hhs.gov/hipaa/for-professionals/special-topics/emergency-preparedness/notification-enforcement-discretion-telehealth/index.html

US DHHS HIPAA and Telehealth FAQs (undated)

FAQs on Telehealth and HIPAA during the COVID-19 nationwide public health emergency

https://www.hhs.gov/sites/default/files/telehealth-faqs-508.pdf

SAMHSA 42 CFR Part 2 Guidance – 3/19/20

Guidance for SUD providers on 42 CFR Part 2 compliance during emergencies when providing telehealth services

https://www.samhsa.gov/sites/default/files/covid-19-42-cfr-part-2-guidance-03192020.pdf

NH DHHS/BDAS COVID-19 Emergency Guidance #1 Substance Use Disorder Treatment Programs Q&A Guidance for Providers including safety, protocols, confidentiality and procedures https://www.dhhs.nh.gov/dcbcs/bdas/documents/bdas-guidance-qa.pdf

Telehealth Billing and Payment Guidance

Guidance/Resource Details/Abstract Link
Telehealth and Commercial Insurance

New Hampshire Insurance Department FAQs for consumers (undated)

Frequently Asked Questions about Health Insurance Coverage and the Novel Coronavirus 2019 – question 3

https://www.nh.gov/insurance/consumers/health-insurance-coronavirus-faq.htm

AHIP Summary of Health Insurance Providers Response to Coronavirus

Summary of what is covered by various payers.

https://www.ahip.org/health-insurance-providers-respond-to-coronavirus-covid-19/

Telehealth and Medicare

CMS Fact Sheet on Medicare Telemedicine – 3/17/20

Medicare Telemedicine Health Care Provider Fact Sheet: Medicare coverage and payment of virtual services

https://www.samhsa.gov/sites/default/files/medicare-telemedicine-health-care-fact-sheet.pdf

CMS emergency updates re COVID19

Find updated guidance on COVID-19 for Medicare providers including billing and coding guidance.

https://www.cms.gov/About-CMS/Agency-Information/Emergency/EPRO/Current-Emergencies/Current-Emergencies-page

Center for Connected Health Policy, Telehealth Coverage Policies in the Time of COVID-19 – last updated 4/17/20

Summary of what is covered by various public and private payers with the information that has been released

https://www.cchpca.org/resources/covid-19-telehealth-coverage-policies?utm_source=Telehealth+Enthusiasts&utm_campaign=e9dfb9c33f-EMAIL_CAMPAIGN_2020_03_20_01_02&utm_medium=email&utm_term=0_ae00b0e89a-e9dfb9c33f-353229733

CMS Medicare Telemedicine Health Care Provider Fact Sheet 3/17/20

What Medicare providers need to know about telehealth, e-visits and other options during COVID-19 pandemic.

https://www.cms.gov/newsroom/fact-sheets/medicare-telemedicine-health-care-provider-fact-sheet

Medicare and COVID-19 Telehealth

COVID-19 information for beneficiaries, including information on telehealth and related services

https://www.medicare.gov/medicare-coronavirus#500

Medicare Telehealth Coverage

General information for beneficiaries regarding telehealth services.

https://www.medicare.gov/coverage/telehealth

RHC and FQHC Guidance During COVID-19 Emergency

CMS changes to the RHC and FQHC requirements and payments to assure that RHC and FQHC patients have access to the services they need during the pandemic.

https://www.cms.gov/files/document/se20016.pdf

Telehealth and Medicaid

New Hampshire Medicaid Telehealth Fact Sheet during COVID-19 State of Emergency Declaration – 3/18/20

“This guidance is being issued in light of the State of Emergency, and the Governor’s March 18, 2020 Emergency Order #8 temporarily expanding telehealth services during the COVID-19 State of Emergency Declaration.  This expansion and guidance is only in effect for the duration of the State of Emergency.”

https://www.dhhs.nh.gov/ombp/medicaid/documents/telehealth-covid19.pdf

** See also Medicaid prescription renewal rules during COVID-19 state of emergency below. 3/24/20

NH Medicaid Telehealth Informational Bulletin NH DHHS Medicaid Bulletin with answers to questions around telehealth service implementation for Medicaid https://www.dhhs.nh.gov/ombp/medicaid/documents/telehealth040220.pdf
Telehealth and Billing/Coding Guidance

AMA COVID19 Coding Guidance

Guidance from American Medical Association on new COVID19 CPT codes.

https://www.ama-assn.org/practice-management/cpt/covid-19-coding-and-guidance

CMS- Medicare

Different providers have different guidance links for billing. See generally The Medicare Telemedicine Provider  Fact Sheet

https://www.cms.gov/newsroom/fact-sheets/medicare-telemedicine-health-care-provider-fact-sheet

NH Medical Society Guidance for Telehealth

COVID-19 Telehealth/ Telemedicine Reimbursement Guide

 

Private Carrier Telehealth Coding Guide

https://files.constantcontact.com/ce920c6e201/3fdea67c-0b3c-422e-b1c6-ce3dd8a5dbcd.pdf

https://files.constantcontact.com/ce920c6e201/ed891561-b5d4-41ea-81f1-9349a8052290.pdf

NH Telehealth Guidance

Governor Sununu’s Emergency Order #8 – 3/18/20

Temporary requirement that all payers (commercial, RSA 5-B and Medicaid MCO) allow and pay for all modes of telehealth, including audio-only

https://www.governor.nh.gov/sites/g/files/ehbemt336/files/documents/emergency-order-8.pdf

Governor Sununu’s Emergency Order #15 – 3/23/20

Temporary authorization for out of state medical providers to provide medically necessary services and provide services through telehealth

https://www.governor.nh.gov/sites/g/files/ehbemt336/files/documents/emergency-order-15.pdf

NH Office of Professional Licensure Guidance on Telehealth – 3/19/20

OPLC waiver of any provision of a practice act or administrative rule that limits or places parameters on the provision of telehealth services in conflict with Emergency Order #8.

https://www.oplc.nh.gov/covid-19/documents/guidance-on-telehealth.pdf

https://www.oplc.nh.gov/covid-19/index.htm

Telehealth and LTC Nursing Homes

Long-term care nursing homes telehealth and telemedicine tool kit

Guidance for nursing homes use of telehealth and telemedicine

https://www.cms.gov/files/document/covid-19-nursing-home-telehealth-toolkit.pdf

Resources for Telehealth Practice

Guidance/Resource Details/Abstract Link
Telepractice Resources for Health Care and Community Providers
Quick Guide to Telepractice Best Practices Provider handout on telehealth best practices.

https://www.citizenshealthinitiative.org/sites/default/files/media/pdfs/Telepractice%20Quick%20Guide_0.pdf

Tips for a Successful Virtual Visit with Your Health Care Provider Patient/client handout on preparing for a telehealth visit. https://www.citizenshealthinitiative.org/sites/default/files/media/pdfs/Final_Tips%20for%20a%20Successful%20Virtual%20Visit.pdf
Tips for Taking an Accurate Blood Pressure at Home Patient/client handout on taking accurate blood pressure at home. https://www.citizenshealthinitiative.org/sites/default/files/media/pdfs/Final_Blood_Pressure_at_Home.pdf

SUD and MAT Resources

Guidance/Resource Details/Abstract Link
COVID-19 SUD-Related Guidance and Opioid Treatment Program Guidance

SAMHSA Guidance related to mental health and SUD patients– 3/20/20

Considerations for the care and treatment of mental and substance use disorders in the COVID -19 crisis

https://www.samhsa.gov/sites/default/files/considerations-care-treatment-mental-substance-use-disorders-covid19.pdf

SAMHSA Guidance related to outpatient treatment settings

(undated)

Considerations for outpatient mental health and SUD treatment settings

https://www.samhsa.gov/sites/default/files/considerations-outpatient-mental-substance-use-disorder-treatment-settings.pdf

National Institute on Drug Abuse Blog Post – updated 4/6/20

COVID-19: Potential Implications for Individuals with Substance Use Disorders

https://www.drugabuse.gov/about-nida/noras-blog/2020/03/covid-19-potential-implications-individuals-substance-use-disorders

Addiction Technology Transfer Centers Cooperative list of online and telephone support groups

Resources for treatment providers and peer support specialists looking for online and telephone support. Both 12 Step and none 12 Step-based online support groups are identified. This is not an exhaustive list but the links are active. NONE of these sites are associated with specific treatment/recovery centers and do not require individuals to register first to access online group support services.

Online Support Groups

Online and Telephone Support Groups

 

SAMHSA Opioid Treatment Program Guidance – 3/20/20

SAMHSA: Care and Treatment of mental health and SUD patients during crisis

https://www.samhsa.gov/sites/default/files/considerations-care-treatment-mental-substance-use-disorders-covid19.pdf

NH DHHS/BDAS COVID-19 Emergency Guidance #1 Substance Use Disorder Treatment Programs Q&A Guidance for Providers including safety, protocols, confidentiality and procedures https://www.dhhs.nh.gov/dcbcs/bdas/documents/bdas-guidance-qa.pdf
Telehealth and MAT

US Dept of Justice Diversion Control Division COVID-19 information page (undated)

During the US HHS designation of a public health emergency, DEA-registered practitioners in all areas of the United States may issue prescriptions for all schedule II-V controlled substances to patients for whom they have not conducted an in-person medical evaluation if certain conditions are met.

https://www.deadiversion.usdoj.gov/coronavirus.html

Client/Patient Non-Medical Assistance Resources

Guidance/Resource Details/Abstract Link
Housing

CDC Guidance for homeless service providers (undated)

Guidance re COVID19 for Housing and Homeless Shelter Service Providers

https://www.cdc.gov/coronavirus/2019-ncov/community/homeless-shelters/plan-prepare-respond.html

Governor Sununu’s Emergency Order #3 – 3/17/20

Prohibiting termination of utility services

https://www.governor.nh.gov/sites/g/files/ehbemt336/files/documents/emergency-order-3.pdf

Governor Sununu’s Emergency Order #4 – 3/17/20

Prohibiting eviction proceedings

https://www.governor.nh.gov/sites/g/files/ehbemt336/files/documents/emergency-order-4.pdf

NH Legal Assistance/Legal Action and Referral Center (LARC)

Support for individuals experiencing housing eviction

https://nhlegalaid.org/about/legal-advice-and-referral-center

Phone Number: 800-639-5290 (9 AM - 1 PM, M-F)

Unemployment

Governor Sununu’s Executive Order #5 – 3/17/20

Allowing immediate access to unemployment benefits for individuals whose work has been terminated or suspended due to COVID-19 emergency.

https://www.governor.nh.gov/sites/g/files/ehbemt336/files/documents/emergency-order-5.pdf

NH Department of Employment Security – help with unemployment

“Due to COVID-19, all claims and questions should be directed to nhes.nh.gov or call the Unemployment Assistance Hotline at 603-271-7700.”

https://www.nhes.nh.gov/

Volunteer Health Care workers

NH Responds has been activated (program through the ESU) to encourage retired medical and allied health professionals to volunteer if needed.  

https://www.nhresponds.org/

US DOL: Federal Family Medical Leave Act and sick leave policies during COVID-19

Expanding access to FMLA and sick leave during pandemic.

https://www.dol.gov/agencies/whd/fmla/pandemic

Benefit Programs

Temporary Eligibility for NH Programs                 

Highlighting key program and eligibility changes for benefits available to NH https://www.dhhs.nh.gov/dfa/covid19-changes.htm

Long-term Care and Aging Resources

Guidance/Resource Details/Abstract Link
Guidance from Selected Federal Agencies & National Associations

Administration on Community Living

Provides information for older adults and adults with disabilities and Information for the Aging and Disability Networks (Older Americans Act Disaster Relief; Senior Nutrition Program; State Long-Term Care Ombudsman Program; Other Older Americans Act Programs). ACL has a link to a document providing guidance to recipients of ACL funding.

https://acl.gov/COVID-19

Council of Non-profits

Resources for nonprofits to prepare and respond

https://www.councilofnonprofits.org/nonprofits-and-coronavirus-covid-19

Hospital Elder Life Program (HELP)

HELP is a comprehensive patient-care program for older people in the hospital. This specific resource is for providers to related to the intersection of COVID-19 and delirium.  

https://www.hospitalelderlifeprogram.org/for-clinicians/covid19-resources

The John A. Harford Foundation

COVID-19 Resources for Older Adults, Family Caregivers and Health Care Providers

https://www.johnahartford.org/dissemination-center/view/coronavirus-disease-covid-19-resources-for-older-adults-family-caregivers-and-health-care-providers

Local and Regional Resources

Tri-State Learning Collaborative on Aging Information and Resources

A compilation of information, best practices, resources and tools for older adults, aging service providers, aging in place communities, and other networks.  

https://agefriendly.community/covid-19_resources/

NH Center for Nonprofits

Resources for non-profits to navigate the implications of the COVID-19 pandemic.

One-on-one help is available. Your organization does not need to be a NH Center for Nonprofit member to receive one-on-one help! Visit the link to complete the brief form to be linked with an expert.

https://www.nhnonprofits.org/page/coronavirus-covid-19-resources-nonprofits

COVID-19 Guidance for Home and Community Based Care Provides guidance and updates from the Division of Community Based Supports and Services

https://www.dhhs.nh.gov/dcbcs/covid-guidance.htm

LTC Nursing Home Resources

Long-term care nursing homes telehealth and telemedicine tool kit

Guidance for nursing homes use of telehealth and telemedicine

https://www.cms.gov/files/document/covid-19-nursing-home-telehealth-toolkit.pdf

National Consumer Voice

Filled with information and resources to support and inform Ombudsman programs across the country, NORC has created a fact sheet for residents and families regarding COVID-19.  

https://theconsumervoice.org/uploads/files/general/covid-19-consumer-fact-sheet.pdf

Justice in Aging: Fighting Senior Poverty Through Law

Resources and advocacy actions supporting older adults’ financial security and safety

https://www.justiceinaging.org/covid-19-resources-for-advocates/

COVID-19 Long Term Care Stabilization Program

COVID-19 Long Term Care Stabilization Program

Program to provide temporary stabilization funding to incentivize front line, direct care workers to remain or rejoin this critical workforce during the COVID-19 Emergency

https://www.nhes.nh.gov/services/employers/longtermcare.htm

COVID Data Resources

Guidance/Resource Details/Abstract Link
International, National and New Hampshire Specific COVID Data Resources
IHPP COVID Data Page           IHPP has culminated a list of international, national and New Hampshire specific resources         https://chhs.unh.edu/institute-health-policy-practice/covid-19-data

These links were last reviewed on July 15, 2020.